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Frequently Asked Questions

  • I have seen a lot of your dresses available on line, are they the same dresses?

    No.  All our items are only available through our store or another approved stockist.  These vary depending on who the designer has chosen to sell their dresses.  Any dresses purchased from outside NZ are not covered by the NZ Consumer Guarantees Act.

  • Can I take photos during my consultation?

    No.  Everything in our store is protected under the copywright laws and with the large number of internet copies available we like to protect the designers and yourself from the fake copies as much as possible. Once committed to the purchase of your chosen dress then we are happy to assist with photographs.  If you wish to see yourself in a photo we are happy to take a photo on our camera and show you.

  • Is there a charge to try on Wedding Dresses?

    No!!! Our consultations are free of charge but do require an appointment, however if on your 3rd consultation you are still not ready to purchase your dress then we reserve the right to charge a $50 appointment fee which is refundable if you purchase your dress in the following 30 days.

  • Do I need an appointment to look at your bridal gowns?

    Yes all viewing of our Bridal Gowns are by appointment with one of our specialist Bridal Stylist. We allow 1 1/2 hours per consultation during the week and 1 hour on a Saturday.

  • I have heard about copywright laws, how can this effect me?

    If you take a photograph or use the designers photograph to request a  person or company to copy this gown then you are breaking the law and risk prosection.  If you purchase from a person/company that is using unauthorized photographs to sell the product then they are breaking the law. Your dress may not arrive, it may be very different from the photograph.  It will not have the designers labels, so resale is not possible,  if you do resell and use the photograph then you are breaking the law.

     

  • What is the procedure once I have made my choose of dress?

    We will measure you and discuss the options of the best size to order for you and confirm your colour choice. Our standard terms are 50% deposit when you order the dress and the balance once the dress arrives in store. We do offer payment by eftpos, credit card or internet.  We also can arrange a payment plan for you

  • Once I order how long will it take for my dress to arrive?

    Our orders take between 3 and 6 months depending on the supplier.  We will confirm you approximate delivery date at time of order.

  • Do you have a rush order service?

    In some circumstances we can offer a rush order but this needs to be confirmed on an individual basis and there may be an additional cost.  We do offer a selection of “Off the rack dresses” especially for the short term wedding.

  • Will my dress require alterations?

    Yes.  99% of all dresses will require some form of alteration. Normally a small adjustment at the bust and the hem are minimum.  We offer a separate on site alteration service and also have a professional seamstress that we work closely with that will provide you with amazing service and care.

  • Do you offer a guarantee?

    Yes we guarantee all our products and all products are covered by the NZ Consumer Guarantees Act and also the Fair Trading Act.  We only deal with established and proven suppliers which guarantees a high standard and consistent product.

  • Why are online wedding dresses so cheap?

    Even though the photo you see is the same as a the one on our store website or the designers website these cheap copy gowns have actually stolen these images and make cheap copy gowns from them.  In some cases your dress may arrive and be okay but in most cases it is a poor imitation in substandard fabric.  Your copy gown may also allow child labour in poor countries overseas.Factories making fake gowns or cheap fabrics cut costs by employing young children in appalling accommodation and paid a pittance if anything.  Can you feel special on your day wearing one of these dresses?

  • What does a consultation involve?

    You will get to choose gowns you want and then you get to try them on with the help of an experienced consultant. We will work through styles and colours with you until we find your dream dress.

     

  • Are the dresses on the website in store?

    Yes… All dresses on the website have a sample in store to view and try on by appointment.